Owning a taproom is about more than just serving great beer—it’s about creating an environment where patrons feel welcomed, engaged, and eager to return. Crafting a memorable experience involves three essential elements: quality beer, a memorable atmosphere, and engaging staff. Let’s explore how you can incorporate these elements into your taproom to create an unforgettable experience for your guests.
Our friends over at The Secret Hopper write and talk about this a lot and we wanted to add some points to the topic. In today’s craft beer market, these three elements are no longer negotiable if you want to have a sustainable brand and business.
Quality Beer
In the 2010s it was quite common to see breweries and taprooms open up that served mediocre beer and it was totally possible to have high quality beer as a competitive advantage. Those days are behind us and quality beer is a requirement. If you don’t have quality beer people will go somewhere else, especially given the ubiqitousness of craft beer at non-brewery locations like restaurants and bars.
1. Prioritize Craftsmanship
The foundation of any great taproom is the beer itself. Focus on brewing high-quality, unique craft beers that stand out. Use premium ingredients and pay attention to the brewing process.
2. Offer Variety
Variety is key to keeping your patrons intrigued. Offer a diverse array of beers, from IPAs and stouts to lagers and sours. Consider seasonal brews and limited editions to keep things fresh. Be sure to pay attention to trends and provide styles that are in high demand.
3. Educate Your Guests
Share the story behind each brew. Whether it’s the source of your ingredients or the inspiration for a particular flavor profile, educating your guests adds an extra layer of appreciation and connection to your brand.
Memorable Atmosphere
Breweries and taprooms have always been known as interesting spaces to enjoy beer and food. So customers have an expectation of enjoying a memorable atmosphere when they go to breweries and taprooms now.
1. Create a Warm and Inviting Space
Your taproom should feel like a second home for your guests. Utilize comfortable seating, warm lighting, and tasteful decor to create a cozy and welcoming environment.
2. Design with Intent
Consider the flow of your taproom. Ensure there are areas for socializing, as well as quieter nooks for those who prefer a more intimate setting. Outdoor spaces, if available, can also enhance the experience. Provide clear instructions on how to order and where spaces are like restrooms or your biergarten.
3. Tap into Local Culture
Incorporate elements of local culture and history into your taproom’s design. This not only strengthens community ties but also gives your space a unique identity that sets it apart from others.
Engaging Staff
This is another area that has changed since the earlier days of craft breweries and taprooms. In the earlier days a brewery or taproom could do fine with staff just pouring beer and serving it. Now customers are looking to be educated and engaged by taproom staff.
1. Hire Passionate and Knowledgeable Staff
Your staff should be as passionate about beer as you are. Hire individuals who are knowledgeable about craft beer and enthusiastic about sharing that knowledge with your guests.
2. Train for Excellent Customer Service
Invest in training your staff to provide exceptional customer service. Friendly, attentive, and personable staff can make a significant difference in the overall taproom experience.
3. Encourage Interaction
Encourage your staff to engage with guests—whether it’s suggesting a beer based on their preferences or chatting about the latest brew. Personal interactions can turn a casual visit into a memorable experience.
Conclusion
Creating a memorable taproom experience requires a blend of quality beer, a welcoming atmosphere, and engaging staff. By focusing on these elements, you can turn first-time visitors into loyal patrons who consider your taproom a staple in their social lives. These elements will be the difference in customers saying “WOW! I can’t wait to come back” and them saying “Meh, I think I’ll go somewhere else next time.”
Ready to elevate your taproom experience? Implement these elements and watch your community of beer enthusiasts grow. Cheers to building lasting memories, one pint at a time! 🍻
